FAQ — ABOUT ORDERS

Q : What should I do if I haven't received my package yet?

A ：If you have the parcel's logistics number, you can check it on our order inquiry page. If you don't, please contact us at If not, please contact our customer service team. Contact@moonquakeonline.com and we will contact you as soon as possible.


Q : How do I pay for my order?

A ：Our website can support various payment methods, such as: VISA, Mastercard, AE, Apple Pay and Google Pay, and of course PayPal.


Q : Is your website safe?

A: You can rest assured that shopping at our online store is safe. We use the latest security systems and encryption software to keep your personal details (such as name, address and bank details) safe.

Q : What should I do if I receive an incorrect or damaged product?

A We are sorry to hear that you have received an incorrect or damaged product. Please contact us at Contact@moonquakeonline.com as soon as possible with your order number, the name/product code of the item you should have received and any further details. We will contact you within 3 business days to resolve your issue.


Q : Can I change the content of my order?

A : Once you have placed your order, it is not possible to change any of the details, our warehouse team will have received the order directly and will have already started to process your order.