We offer free shipping for all orders!
All orders ship within 1-3 business days! ❤ You will receive a confirmation email instantly after you placed an order! Please check your promotions folder if you didn't receive one. Sometimes the email goes there and that's why you can't find it!
Once your order has been shipped, we will send you an email containing a tracking number. Please allow 48 hours from the time you receive it until tracking information is made available. For international shipments, the tracking we provided you is your local tracking number. The tracking will update when it arrives at your local post office- So please don't be worried!
As we ship orders Monday - through Friday, tracking details cannot be supplied on weekends. If you did not receive an email with tracking details or have questions, please feel free to contact us at: contact@moonquakeofficial.com
All our orders are shipped via our warehouse in Paris or China. Therefore, we offer free shipping for most countries—WOO! For Fr domestic orders, orders will ship out through USPS or UPS. For international orders, we predominately use DHL or local carriers for deliveries to major cities. We also include customs and duties for you guys so you don't have to worry about it! Please allow 7-14 business days after shipping for delivery. —they’re so worth the wait!!
Lastly, please note that preordered items means we are creating these beautiful pieces to you and it usually takes around 7-10 business days to ship your order. You can contact us to know the exact restock time! If an item is on preorder, it will either be indicated in the purchasing click button. If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!
●Items must be in the original packaging with all tags attached.
●Items must be returned to our return center.
